Shopforw - FAQ


  • How do I place an order on W?

Select the size of the product you wish to buy

Add the product to your shopping bag by clicking on "Add to Bag"

Go to your shopping bag and click on "Go to Checkout"

Provide your Shipping and Billing Address - Select the payment method by clicking on "Prepaid" Confirm payment and your order will be placed.


  • Do I need to create an account to place an order?

No, it's not necessary to create an account if you wish to place an order. You can simply provide your shipping and billing details, select the payment method and place an order.


  • Why have I not received my order yet?

In rare situations, orders may get delayed due to courier or shipment issues. We will keep you updated through emails on the status of your orders. You can also email us to check on your orders.


  • Do I need to pay any delivery or courier charges for my order?

A single Flat fee of USD 20 for orders below 120 USD. All orders above USD 120 qualify for free shipping.


  • How do I return my product?

We do not accept returns for International Orders.


  • How soon can I receive the refund of my order?

Refunds can be provided within 5days from the date of cancellation provided the order is cancelled before shipment is created.

  • How do I cancel my order?

Just email us with the reason of cancellation and we will cancel the order for you. If your order has been already shipped then cancellation will not be possible.


  • How can I figure out the correct size for me?

You can refer to our size chart which is available on the product page above "Go to Bag" button. The best approach is to take your own measurements and compare these to our measurement charts.


  • Size is not available now, how long do I need to wait?

We cannot provide any specific timeline for the availability of the size. You can add the product to your wishlist by clicking on the button next to "Add to Bag". We will notify you whenever the size is available in future.


  • There was a payment failure while placing my order, what should I do?

If the amount has been deducted from your back account then we would request you to wait for 24 hours as it's usually credited back to your account. If you do not receive the amount within 24 hours, email us with your bank account statement and we will help you further.


  • What delivery methods do you use?

All international orders are sent through DHL


  • How do international duties and taxes work?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.


  • What payment options are available for W?

Paypal and Razorpay.